About the Course
We all face moments at work where something needs to be said — and yet we hesitate. Whether it’s giving feedback, addressing a performance issue, or raising a sensitive concern, difficult conversations are a normal part of leadership.
But that doesn’t make them easy! When avoided, they can lead to frustration, misunderstanding, and a breakdown in trust. This workshop helps managers to lean into these moments with greater clarity, confidence, and care.
Workshop Aim
This workshop equips managers and team leaders with the confidence, self-awareness and practical tools to approach difficult conversations in a constructive, compassionate and emotionally intelligent way.
Who should attend?
This workshop is ideal for managers, team leaders, and supervisors who need to handle challenging workplace conversations — whether it’s giving feedback, addressing behaviour, managing conflict, or supporting performance and wellbeing. Suitable for those new to management as well as more experienced leaders looking to build confidence and effectiveness in this area.
This workshop is ideal for anyone in a leadership or management role who:
Avoids or delays difficult conversations
Struggles with emotional responses — their own or others’
Wants to feel more prepared, clear and grounded in the moment
Is keen to build stronger working relationships through better communication
Learning Outcomes
By the end of this workshop participants will be able to:
✨ Understand why some conversations feel difficult and why we sometimes avoid them,
✨ Recognise the impact of unresolved issues on individuals, teams, and performance,
✨ Explore the emotions involved in challenging conversations — both our own and others’,
✨ Learn and practise a practical, step-by-step framework for holding effective, compassionate conversations,
✨ Develop tools to regulate emotional responses and remain composed under pressure,
✨ Build confidence through interactive exercises, case studies, and real-world application,
✨ Leave with practical language, strategies, and mindset shifts to approach future conversations more constructively.
Your Instructor
Faye Beddow
With a background in learning and development and a focus on leadership development, I have over 20 years’ experience as a leader and learning professional.
I am passionate about supporting individual learning and growth; enabling people to reach their full potential and bring their unique selves to their roles; with colleagues, with service users, in teams and as leaders.
